Choosing the Right Metrics

To begin the process of choosing your metrics, we start with an introductory workshop to educate your Executive Team regarding the purpose and design of effective ScoreCards. We then interview executives and study internal documents (strategic plans, next year priorities) to identify strategic themes, key business drivers, and problems that are impeding success. We explore financials, market and sales performance, internal processes that are key to your competitive edge (or that simply need fixing), and any people productivity issues that are mission critical.

We look for leading indicators and propose a balanced set of strategic, operational, and problem-oriented metrics for your ScoreCard at an executive team meeting, facilitating the discussion to ensure that execs concur on the choice of ScoreCard metrics. Having a skilled, and neutral, facilitator at this point is a key reason for hiring a consultant.

We complete this process in 4-6 weeks, delivering you complete documentation on your Dashboard metrics, including definitions for each metric, data sources, goals, metric owners, data providers, and update frequency. The next step in the process is visual design.