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Balanced ScoreCards Engagement Process Company Talks & Workshops


About
   What is a Balanced ScoreCard?
   Strategic Themes
   Drill Down Slides

Strategic Value
   Real-Time Data for Execs
   Tool for Company Focus

Design Principles
   Balanced Set of Metrics
   Leading & Lagging Indicators
   3 Types of Metrics

Results
   Results

System Description
   System Description
   Underlying Software

Leading vs. Lagging Indicators

Revenues, margins, and market share are lagging indicators – once they’re reported, it’s too late to do anything about them. Your ScoreCard should contain a healthy selection of leading indicators that give you early warning about where you’re lagging indicators will be 2, 3 or 6 months from now. Compare:

Lagging

  • Revenues
  • Margins
  • Support Costs
  • New Customers

Leading

  • Orders, Forecasts
  • % Revenue From Recent (Higher Margin) Releases
  • Defect Densities in First Customer Shipments
  • New Customer Visits, Demos, Proposals

ScoreCard Partners leads a creative search in your company for indicators that tell you where you’re headed in pivotal performance areas. You need both leading and lagging metrics in your ScoreCard – we help you balance the two.

You also need a balance between Strategic, Operational and Problem-Oriented metrics.